Human Resources Today

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growth

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You're Not As Good of A Manager As You Think

Ask any leader if they think they’re good at managing people. Most will respond “yes” or “I try to be” or “I think so.” No one ever flat-out says no. It could be we’re too afraid to admit what we don’t know. More likely it’s that we really never learned. Unlike the skills it takes to ship code, create a sales plan, or do a financial valuation, people management isn’t a specific, teachable skill. You can shadow a young developer and correct code errors in real-time. There’s often a clear right and wrong. Managing people – not so much.

Sure, if you’ve been working for a few years and managing people for a few more, you’ve learned some tricks along the way. But how do you know they’re the right ones? And how do you know you’re making an impact?

1. Start Talking to Your Employees

We’re so focused on launches, planning, and meeting deadlines, it’s sometimes easy to forget we’re working with human beings. No one takes a job at a startup or high-growth company for the hell of it. We all have some sort of personal growth goals. Make a conscious effort to ask your employees about theirs. Even if you don’t have a formal performance process, you’re still responsible for helping them grow and develop no matter how small or busy you are. Make an effort to do it.

2. Ask Your Team for Feedback

If you ask your team casually “how are things?” or “how am I doing?” you’ll get canned responses. Instead, ask them regularly what you can do better as a leader and encourage them as a team to work together to give you some specifics. Sure, you’re swamped, and small, growing companies don’t have time for coddling. But if your behaviors are getting in the way of getting work done, and you’re not making a conscious effort to develop your team, what happens when the company grows? You need talent you’ve developed whom you can trust to pass it on. You don’t grow a company through an “I’m in charge so I can behave how I want” mentality.

3. Set Performance Goals That Aren't Skills-Based

As you think about what you want to accomplish as a leader in the coming year, are all your goals performance-based? Probably...read more of the post over on Tech Cocktail.

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This post originally appeared on TechCocktail written by Susan LaMotte, the founder of exaqueo. A workforce consultancy, exaqueo helps startups and high-growth companies build their cultures, employer brands and talent strategies. Contact us to learn more about how we can help you build a workforce that’s aligned with your company culture and develop an employer brand that will allow your business to grow in the right way.

 

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Work Rules: What They Are and Why You Need Them

Work Rules: What They Are and Why You Need ThemEvery company wants to be cool in some way -- more specifically, be known for something: a great place to work, a cool thing to be part of, a place people brag about joining. That's where the values come in. Whether valuable or not (pun intended), core values are the hot topic when it comes to culture. You have to have them. And whether you're Toms Shoes, Whole Foods or Teach for America, your values set the stage for your business.

While values and culture creation is the first step, it's not the most important. Enter work rules.

What Are Work Rules?

"Work rules" is a term we've developed here at exaqueo. Work rules are a way to make what a company values real and hold employees accountable. You can have the best list of core values ever, but if you don't hold employees accountable and align the way you do business to them, they don't mean anything.

Here's how it works:

Take one of Whole Foods' core values: "supporting team member excellence and happiness." Sounds good, right? But what exactly does that mean? How is that manifested in the day to day operations of a Whole Foods store?

It could mean personal support -- doing right by each other when it comes to learning and development, lots of time off, special dispensation for family needs, stipends for personal interests. Or, it could be about the business -- supporting team members who need help stocking shelves or find themselves overwhelmed with a line of customers at customer service.

You Have to Define Your Values

Specifically, what do they look like in practice? And at Whole Foods, this particular value is focused more on workplace happiness than happiness outside of work.

Nothing wrong with that -- in fact, their clarity is commendable. As an current or future employee it's clear what they mean by happiness. I can expect very fair wages. I shouldn't expect extra time off.

Another example of a value many companies might have is "customer service." But what kind of customer service is valued?

That's where work rules come in.  Maybe the focus is on deep customer relationships and problem solving. Or it could be about fast service, getting customers served efficiently and correctly. Either way, work rules help you better define what great performance looks like in your organization, and that makes hiring and performance management better. And it helps your company stay focused.

If you're wondering if it's worth it, if there's real, monetary value in this, let me know. I'll send you a real-world example from one of our clients.

If you need the motivation to get started, ask yourself how important talent is to growth.

There's your answer.

exaqueo is a human resources consultancy that helps startups and high-growth companies build their cultures, employer brands and talent strategies. Contact us to learn more about how we can help you build a workforce that’s aligned with your company culture and develop an employer brand that will allow your business to grow in the right way.

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