Human Resources Today

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You're Not As Good of A Manager As You Think

Ask any leader if they think they’re good at managing people. Most will respond “yes” or “I try to be” or “I think so.” No one ever flat-out says no. It could be we’re too afraid to admit what we don’t know. More likely it’s that we really never learned. Unlike the skills it takes to ship code, create a sales plan, or do a financial valuation, people management isn’t a specific, teachable skill. You can shadow a young developer and correct code errors in real-time. There’s often a clear right and wrong. Managing people – not so much.

Sure, if you’ve been working for a few years and managing people for a few more, you’ve learned some tricks along the way. But how do you know they’re the right ones? And how do you know you’re making an impact?

1. Start Talking to Your Employees

We’re so focused on launches, planning, and meeting deadlines, it’s sometimes easy to forget we’re working with human beings. No one takes a job at a startup or high-growth company for the hell of it. We all have some sort of personal growth goals. Make a conscious effort to ask your employees about theirs. Even if you don’t have a formal performance process, you’re still responsible for helping them grow and develop no matter how small or busy you are. Make an effort to do it.

2. Ask Your Team for Feedback

If you ask your team casually “how are things?” or “how am I doing?” you’ll get canned responses. Instead, ask them regularly what you can do better as a leader and encourage them as a team to work together to give you some specifics. Sure, you’re swamped, and small, growing companies don’t have time for coddling. But if your behaviors are getting in the way of getting work done, and you’re not making a conscious effort to develop your team, what happens when the company grows? You need talent you’ve developed whom you can trust to pass it on. You don’t grow a company through an “I’m in charge so I can behave how I want” mentality.

3. Set Performance Goals That Aren't Skills-Based

As you think about what you want to accomplish as a leader in the coming year, are all your goals performance-based? Probably...read more of the post over on Tech Cocktail.

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This post originally appeared on TechCocktail written by Susan LaMotte, the founder of exaqueo. A workforce consultancy, exaqueo helps startups and high-growth companies build their cultures, employer brands and talent strategies. Contact us to learn more about how we can help you build a workforce that’s aligned with your company culture and develop an employer brand that will allow your business to grow in the right way.

 

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Stop Looking Up

Trees Companies worry about many things--including the lack of leaders and leadership skills. 'Bring on the leadership development training' they cry! Or so said this Wall Street Journal article from 2012. But it's not that the talent isn't there. Or that the talent is there but needs help bridging the gap. From where I sit, the problem seems to be sky-high. Corporations have long been known for their politics. If you want to move up in the corporate world, you've got to impress those in the positions you want to someday have. You have to anticipate their needs, be proactive and demonstrate that you can play in the big leagues.  But all that upward focus can  leave leaders with an inability to turn around. They're so focused on managing upwards, they don't think about the impression they leave on their own teams. Please, please let my boss think I'm doing a good job. My team?

Oh, they're fine.

Sure, many companies use 360-degree feedback (it gained real popularity in the early 90s), but more recent studies challenged that there isn't necessarily a correlation between top-down performance ratings and multi-rater feedback. Still, for executives or "managers of managers," anecdotal feedback can be really powerful, especially in large organizations, where leaders may not interact with their subordinates' teams and have no idea what a subordinate's day-to-day management style looks and feels like.

Research and anecdotes aside, I have a simple question for managers who don't ask for team feedback.  Don't you want to know? Most of know what we're good at, but annoying management habits often go unnoticed.  And while it is that simple, maybe you're not convinced. Here's why feedback from your team is important.

1) Bad Hairdo Syndrome: When you're running around to get things done, you don't look in the mirror. If you have kids, you know what I am talking about. You rush to get ready, get their lunches and get out the door.  Hours later you glimpse in the mirror and realize you never brushed your hair that morning. Shocked? Maybe. Tenth time this month that's happened? Yep. You have to look in the mirror every day and recognize your own bad habits. Otherwise you forget the reality of your everyday, and won't make any effort to change.

2) Avoiding Dictatorship: Classic dictator traits include constant delegation, direction, oversight and one-way communication. Is that you? Without asking for feedback from your peers and team members, it's easy to give direction and never look back. But what if the direction you're giving is being perceived in a certain way? If you don't ask, you'll never know.

3) Assumptions of Perfection: You may assume that if your team is happy, or pleasant around you that the like you. And if they like you, you're doing a good job right? Nope. If you never ask your team for feedback, they'll assume you never will. So all they think they can do is accept status quo. Does that mean they don't complain? Sure they do. They just do it to each other (when you're not around) or to their spouse or significant other at home. Have you ever walked through the front door and complained about your boss? Exactly. It's being done to you too.

4) They'll Tell Me: Not everyone has the confidence or ability to open up and pro-actively complain. Many leaders think that if they're doing something wrong, their team members will tell them. Not so.  Giving unsolicited feedback is one of the hardest things to do at work since you don't know what the reaction will be. Will your leader care? Get defensive? Hold it against you? If you don't ask, you're chances of getting feedback is minimal.

Feedback is a gift.  It may be hard to take in some cases, but it could be the best thing that ever happened to you. Harboring bad habits, or repetitive behaviors that are never corrected are hard to shake on your own.  Asking for feedback is one of the best things you can do for yourself and your own personal development. And it's never too soon to ask. Whether you have one employee or ten, start by asking informally.   Once you ask, it's also key to make sure you follow-up as well.  You may not be able to act on every piece of feedback (or want to), but just asking, is an important first step.

SIDEBAR: OFFERING FEEDBACK

On the flip side, if your boss isn't savvy enough to ask for upward feedback, that doesn't mean you can't be vocal. Amy Gallo provides some great tips in this Harvard Business Review guest blog on giving your boss feedback.  The key is to have details and to provide both positive examples and areas of opportunity where impact to the team or the overall results could have been impacted for the better.

It's still tricky though to offer unsolicited feedback. Maybe your boss isn't asking you for feedback, but that doesn't mean you can't ask your team, your peers or your clients for feedback on your own performance.  Then you can set the example. The boss isn't always right, I promise.

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