Julie Serenyi

Director of Client Success
Venetia, PA, USA
Julie is the Director of Client Success at exaqueo. She serves as a “concierge” for our clients and is responsible for managing the client onboarding process as well as engagement completion activities. Along the way, she supports our delivery operations to ensure our team and clients can focus on the work at hand.
Get to Know Julie

Customer service and satisfaction have been at the core of my being since I started working. Whether it was the smiles on the kids' faces when I showed up to babysit or the satisfied customers leaving my table at one of the many restaurants I worked at, I have always been in the business of ensuring happy customers and satisfied clients.

I began working in the corporate world as a consultant at Booz Allen Hamilton. Learning the ropes of project management and developing my consulting skills, I worked on major transformation projects for government clients. Realizing I needed to get back to working with people, I moved to the Human Capital Team and developed human capital strategies and plans to benefit agencies and their employees. 

I took a break from the corporate world (but not from customer service) to stay home with my young children. I made my way back to the professional world by delivering quality customer service to my Stella & Dot and Stitch Fix clients. Once again, ensuring that my clients were satisfied and my customers were happy were the essence of my days. 

I brought my whole self to work at exaqueo so that I can combine all of my varied experiences together. I look forward to serving our clients as a concierge for our services - getting our projects kicked off successfully, making sure our teams are working well together, and wrapping up our projects with finesse. 

In my free time, I enjoy adventuring with my husband, three children, and dog. We love the outdoors and can often be found hiking, camping, or exploring the National Parks.

Education

M.Ed., Human Development, 

University of Maryland - College Park

B.A. Psychology

University of Vermont

Industry Experience

AeroSafe Global, Customer Success Team Lead

Stitch Fix, Senior Stylist

Booz Allen Hamilton, Associate

My First Paycheck

Waitress, Camp Meade restaurant (if you don’t want to count the hours and hours of babysitting)

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