When it comes to interviewing, there are so many resources out there to help individual candidates prepare. These resources cover almost everything you can think of – how to dress, how firm to shake hands, how you should use body language…and most importantly, how to answer interview questions.
There is a ton of information out there on that last bit. And, as we all know in recruiting, the job search is a 2-way street. When a candidate walks into an interview, they aren’t there just to answer questions, they are there to ask them too. The candidate has just as much right to interview a company as the company has interviewing the candidate to determine the right fit.
That said, are you (as the company) prepared for the questions a candidate might ask about your culture? Most of you may think, “sure, I can describe the culture of my company.” But if a candidate were to ask each interviewer the same question about culture, would he hear the same answer? And would the answer include not only the good, but the bad and the ugly too? And also the parts of your company that make you really unique (aside from just “collaborative,” “laid back,” “formal”)?
Earlier this week, we shared an interview with Lily Cua from Aspire about providing employees meaningful company perks. This is all part of a larger effort to improve the work experience, and thus hopefully give employees the warm and fuzzy feeling that makes them want to stick around (there's more to employee retention, but this is part of it). To continue along with this theme, this week's Talent and HR News Weekly Update features some recent news pieces focused on making sure employees are happy (you may have seen one about a few (very) big tech firms providing a certain benefit to boost female retention...) Enjoy!
1) Kip Tindell: How He Created An Employee-First Culture At The Container Store from Forbes
"I spoke to Kip Tindell, who is currently the Chairman & CEO of The Container Store. He was presented with Ernst & Young’s prestigious Entrepreneur of the Year award in 1991 and is a recipient of the National Retail Federation’s 1998 Innovator of the Year Award. In 2006, along with wife Sharon Tindell (Chief Merchandising Officer) and Garrett Boone (Chairman Emeritus), Tindell was inducted into the Retailing Hall of Fame and he is a 2009 Junior Achievement of Dallas Business Hall of Fame inductee."
You hear about company perks at companies, particularly startups, all the time: from kegs on Fridays (and not just beer kegs) to unlimited snacks to nap pods. At exaqueo, we often share with our clients that perks don’t make a culture. Rather, they should reflect a culture.
That’s where the company, Aspire, comes in. Aspire helps companies offer “employee perks that matter.” We sat down with Co-founder and COO of Aspire, Lily Cua, for a Q&A to share her perspective on offering meaningful perks to employees.
Lexi Gordon (exaqueo): Why did you start Aspire?
Lily Cua, Aspire (LC): My business partner and I created Aspire to help companies build better workplaces. Over the last decade, the workplace has changed drastically with the influx of Millennials in the workforce and the rise of Silicon Valley (and many other factors, of course). Company perks are quickly becoming an integral part of the workplace equation (even Glassdoor has introduced a new section for company profiles to highlight perks and benefits), and we’ve created a platform that enables companies to design a perks solution that aligns with their culture and business model.
We hear about the need for training time and time again when working with growing companies. Oftentimes, the company starts out in a "figure it out" mode. As you scale, and add new employees, this mentality is less dependable to ensure high quality for your customers or clients. In this week's Talent and HR News Weekly Roundup, we share some recent articles on the benefits of employee training.
1) 3 Tips for New Employee Orientation at Small Businesses from Blogging 4 Jobs
"Orientation is not just a way to teach new hires about policies and rules. It helps them understand the company’s vision and culture and gives them an opportunity to ask questions—these things are important regardless of the size of your business. Just because you may only have a handful of new hires per year, it does not mean you should skip orientation. Here are a few tips for how you can hold new employee orientation at your small business."
Technology is on this planet to make life easier. But that's not always the case when your computer freezes after you spent 30 focused minutes on a PowerPoint presentation, and you didn't save recently (and autosave didn't capture the last 15 minutes of brilliant work!). Well, we've gathered some tips to use technology to your advantage when it comes to HR and your business. Hopefully these will help you, rather than make your life more frustrating!
1) The 5 Factors of Social-Media Marketing Most People Don't Consider from Entrepreneur
"This has long been a question brands have tried to definitely answer. It has been brought to the fore of late by a recent Gallup poll, the report from which states, "A clear majority of Americans say social media have no effect at all on their purchasing decisions." That may make it sound like social media marketing has little benefit, but the report's cursory dismissal doesn't take into account several other factors."
Between cool perks and lists of values on walls and career sites, it seems like it's easy to get a sense of a company's culture. But when we ask job seekers, they usually use benign and visceral words like "cool" and "seems like a great place to work."
Similarly, our clients are often asking: "can you help make us an employer of choice?" Sure. But for whom?
Whether you're a job seeker, CEO or recruiter, understanding a company's culture (or lack thereof) is key to determining if you fit, who fits and how to find the right people who fit. Read on for eight key questions to ask as your litmus test.
Managers are always looking for new and different ideas to keep their teams incentivized and motivated. To help give you some food for thought, we've pulled recent articles for this week's Talent and HR News Weekly Update that feature some new and effective employee incentives and motivators to keep your employees working hard.
1) 7 Easy Steps for Encouraging Employees to Take Initiative from entrepreneur.com
"Taking initiative is essentially assuming the risk of a possible failure. When doing so, you put yourself out there and things don’t always go as planned. But the alternative is choosing to be inactive. If you're a leader, it's vital that members of your team make the right choice between doing nothing and doing something. For a healthy, forward-looking operation, they should want to choose action -- and this begins with the encouragement of a proactive leader."
Most leaders think they know their employees. When CEOs, CHROs and executives describe their company's culture they usually launch into a laundry list of descriptors: innovative, energetic, committed, supportive. Recently, I asked a leading HR executive how she knew her culture was this way. Without a beat, she pointed to data: employee opinion and engagement surveys.
Then, she fell into the trap most executives do:
"I've also been with the company for a long time and seen and heard a lot through town halls, employee events and walking the hallways. In fact, my executive team and I just redid our values and we're about to roll them out."
And herein lies the problem. The average Fortune 100 CEO is 57 years old, makes $11 million and is highly likely to have a graduate degree (65% do). Think your average employee is anything like this? Or that they're ready and comfortable to open up to leaders and CEOs? Not so much.
Hard to stay on top of the latest trends in recruiting? We've got you covered. This week's Talent and HR News Weekly Roundup features trends for recruiting functions and challenges for a myriad of sources. Enjoy!
1) Recruiting Isn’t Enough Anymore; Business Advising is the New Norm for Corporate Recruiters from ERE
"Most recruiting leaders have had coffee-shop or happy-hour conversations with each other about “having a seat at the table” or being a “more strategic partner” to the business. There is no doubt these clichés are played out (and there’s a good chance you’re rolling your eyes at the thought of reading another article about this). The truth is, there are talent-acquisition departments that talk about having a seat at the table; heck, they might even lobby so hard to get to this “table” they get a pity invite."
Your leadership team and management are a key part of your company. A company's strategy is pushed down to all employees through these crucial levels, so it is important the right people are in place for these roles. That starts with hiring the right leadership. Here are some articles to help you think through how to bring in the right people to fill these crucial roles.
1) Hire Great Bosses from SmartBrief
"One of the most important hiring decisions companies make is who to put into leadership roles. How well does your company do on this critical task? The Gallup organization reports that organizations make bad leadership hiring decisions 82% of the time (!). Gallup’s research indicates that managers account for 70% of the variance in employee engagement. That huge impact on employee engagement translates into good or not so good performance, customer service, quality, profitability, and discretionary energy being applied to daily tasks."
There’s something I love about working with young, aspiring HR professionals. They’re hungry to grow, don’t have any of the misconceptions about HR (yet) and have a real opportunity to dispel some of the myths about the value of HR.
One of the things they always ask is “how can I learn more about what’s happening in HR?” That same sentiment is often echoed from seasoned tech and business professionals transferring over to HR for the first time. They may be working on a new tech product or be asked to rotate through HR. Either way, understanding the function is key.
The most important thing you can do if you’re new to HR is to learn the profession. Understand its roots, and pay attention to what HR leaders and professionals do every day: their challenges, their priorities and their agendas.
So here’s my cheat sheet: after almost 17 years in HR, my recommendations on the quick way to immerse yourself in the world of human resources. Read more...
Coming up with new and unique ways to continuously inspire and motivate employees is hard when you're juggling many things at once. This doesn't always stay top of mind, and it's easy to neglect. To give you some ideas, we've put together a grouping of articles on ways to inspire and motivate employees. We like to think of it as inspiring you to inspire them.
1) 5 Ways to Inspire and Motivate Your Employees from Workplace Insights
"While many successful leaders know how to handle the nuts and bolts of a business, they may fall short in inspiring and motivating their workforce to greatness. As John Quincy Adams, our sixth President, said, 'If your actions inspire others to dream more, learn more, do more and become more, you are a leader.' A study reported in Harvard Business Review surveyed over 300,000 bosses, peers and subordinates to determine what skills have the greatest impact on a leader’s success, asking respondents to rank 16 competencies of managers at four levels of authority. Of the 16 competencies, the 'ability to inspire and motivate others' was seen as most important across all management positions."
In honor of our most recent announcement launching The Workforce Lab (did you see it? Here it is in case you missed it), this week's Talent and HR News Weekly Roundup focuses on big data in HR. Big data is making a splash outside of HR, so here are ways the HR world can leverage the latest trend.
1) HR Struggles with Big Data Benefits from Inside HR
"HR professionals should seriously examine the relevance and potential limitations of big data when it comes to the HR function, according to an expert in HR technology and strategy. 'Big data is one of the more over hyped things in the world right now,' said Jason Averbook, CEO and cofounder of human capital management consultancy Knowledge Infusion. 'While it’s true that we have more data, the question is do we have the right data?' Averbook said hype around big data may be another case of the HR community’s over-reliance on technology to solve organisational problems. While HR has done well in automating process, the function has generally struggled in moving 'process to prescription', he said."
When thinking about "business," what comes to mind first is finance, selling goods and services, advertising...Human Resources is not necessarily at the top of the list. Yet it's a necessary function to keep a business running because no matter what, there are people involved in a business. And not only is it necessary, it's important. Below are some thoughtful pieces around why HR is important to your business.
1) What Organizations Need Now From Human Resources from Forbes
"The job of Human Resources today is to make people and organizations grow, yet it has only marginally evolved since its inception around the end of the nineteenth century. Starting as 'Personnel,' to protect women and girls in industrial environments, it gradually morphed into other realms including employee hiring, firing, attendance, and compensation. Motivation, organizational behavior, and selection assessments were added to the mix in the 1960s and ’70s. Over the last decade or so, the title of H.R. Business Partner – essentially a business-focused H.R. Manager role – was introduced with little impact."
Lately, we've all been obsessed with big data. We love the idea of being able to analyze data patterns and better predict who to hire and how to better manage and develop the talent we already have. For organizations trying to scale, it may mean developing dashboards or analyzing existing processes to see if they're actually working.
For growing and mature organizations, it means using the latest in data science to look at existing organizational data—from employee communications to internal human resources data—and assess it for behavioral trends and patterns about how your employees get work done—individually and across the organization.
exaqueo is excited to announce our latest endeavor: The Workforce Lab. We've partnered with RedOwl Analytics and our forward-thinking approach was covered in today's Washington Post.
We're currently looking for clients interested in exploring the latest in big data and predictive analytics. Learn more at The Workforce Lab.
LinkedIn has transformed the recruiting community for the better. It's a tool that changed recruiting and gave recruiters access to millions of candidates and networks. Smaller or growing companies may not have access to the same information as larger firms though, so her are some tips for using LinkedIn for recruiting.
1) Great Faux Pas in Recruiting: Plagiarizing from RecruitDC
"Usually when a recruiter contacts someone via LinkedIn, it’s because s/he saw something of interest on that person’s profile. Then there’s THIS GUY that apparently liked what he saw enough to plagiarize it. As I typically do prior to responding to any message, I clicked on the profile of the sender to gather some information. Imagine my reaction (it went something like this @#$%^&!!!!!) when I immediately recognized a specific segment of that guy’s summary section as MY OWN WORDS from my profile. That’s right. Words that I placed together to form a phrase, sentence or statement on MY very own LinkedIn profile summary section about MY very own professional situation actually appeared VERBATIM on that person’s profile."
Quick quiz--how many presentations have you given with percentages or pie charts? Business has always been a numbers game. Every proposal, every case, every request for funding--data drives decisions and we know it. And now we gone big. Big data.
Sure, big data is all the rage, but employing advanced techniques or technology won't be valuable unless you have the right foundation to begin with. It's easy to get excited about the prospect of advanced data science, predictive analytics and algorithms.
None of that matters unless you have your data in order to begin with. Human resources teams collect buckets of metrics from numerous systems and sometimes never bother to wade through what the metrics actually mean.
Before you go big, take a good look at your existing measures for an all-important reality check. Ask these five questions about your key people metrics.
Company culture is the foundation of a company. Every company has a culture even without trying. At its core, it's acceptable behavior in a given environment. What about being intentional about your culture though? Since it is so foundational, thinking about the type of culture you want to create is crucial. Here are some thoughts on creating the best company culture.
1) Company Culture, The Engine that Fuels the Company from Your Own Brand
"A culture can generally be described as the practices and values that are shared by people within a certain group. A company culture, then, is the shared practices and values of the employees within a certain company. The culture within a company is very important because it can really help a company thrive, or break it down. Companies that have good cultures that are lined up with their overall business goals will generally out perform competition. In order to make the most of your own company’s culture, you need to figure out what culture you currently have, what you would like to have, and how you can make changes to improve it."