Human Resources Today

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Employer Branding

Moments That Matter in the Candidate Experience

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Moments That Matter in the Candidate Experience

Recruiting has fundamentally changed with the rise of the social web and technology. Candidates expect to easily access information about your company through a variety of resources, as well as more personalized communication, interaction and transparency. Candidates scrutinize your company in new ways and make more informed decisions than ever before.

This means you must work smarter to meet your candidates’ needs without knowing when they’re ready to make a decision or influence someone else’s. Today, it’s more important than ever to build a strong employer brand and provide a positive experience for candidates to compete for top talent.  And that means you have to be just as detail-oriented and scrutinize every element of the employment experience. Just like a candidate.

In comes the moment of truth …

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Four Ways the Super Bowl Can Inspire Your Employer Brand

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Four Ways the Super Bowl Can Inspire Your Employer Brand

For football fans, the Super Bowl is the much anticipated game of the year, pitting the final two teams standing against each other to determine the season's NFL champion. For non-football fans, the Super Bowl is also a must-watch experience to find out which commercials everyone will talk about on Monday.

So what does the Super Bowl have to do with employer branding?
Find out now

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Your Employer Brand Playbook: 2017

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Your Employer Brand Playbook: 2017

When was the last time you looked at the new year and said: "I guess I'll just do more of the same?"  Never. With every new year, we have resolutions, promises and plans to do more, be better and try harder.  Why should your employer brand be any different?

Since social recruiting and recruitment technology picked up steam in the mid-2000s, we've buried our employer brand heads in the sands of execution. Sure, technology has given us many new opportunities: from automated social content to mass brand promotion.

But what are you planning to do differently in 2017?

For many employer brand leaders and practitioners, the answer is more of the same. You're wading through tech demo after tech demo. You're burrowing through social statistics in the hopes of getting a handle on your metrics. And you're planning for more content. Lots and lots of content.

Wait, I'm confused. Are you an employer brand professional? Or an employer marketing professional? There's a difference. Marketing is execution. Brand is strategy. And it's essential to know the difference. 

Get four key employer brand plays for 2017.

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3 Consumer Marketing Lessons for Every Employer Brand Leader

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3 Consumer Marketing Lessons for Every Employer Brand Leader

Consumer marketers know brands require consistency to be successful. 

It’s how customers get to know their organizations’ products, services and purposes. It’s how brands build trust, reinforce their market position, communicate their value, and get their audience thinking and talking about them. 

Marketers also know brandsand connecting brand messages to peoplerequire up-front and ongoing research. As your company builds and refines its employer brand strategy, here are three consumer marketing lessons to help you succeed.

Get the full story

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Talent and HR News Weekly Update: Employees as Brand Ambassadors

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Talent and HR News Weekly Update: Employees as Brand Ambassadors

When it comes to amplifying your organization's employer brand, your messengers are often times just as important as the message itself. Below are five recent articles to help you think through your approach to employee advocacy and brand ambassador programs. Enjoy! 

1) Big Brands Are Enlisting Employees to Create an Army of Social Media Mavens from AdWeek

If you are a marketing chief, one of the best return-on-investment channels may actually include your colleagues. Increasingly, marketers are turning their employees into social media mavens, encouraging them to promote positive, intriguing or helpful stories that are on-brand.

This past summer, MasterCard quietly launched an ambassador program that had employees share brand-minded news and other content across their personal social channels. The endeavor already has attracted 400 of its staffers, who use a company intranet that lets them post text, images and videos to Facebook, Twitter and LinkedIn.

Read the full weekly update

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TALENT AND HR NEWS WEEKLY UPDATE: BUILDING EMPLOYER BRANDS

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TALENT AND HR NEWS WEEKLY UPDATE: BUILDING EMPLOYER BRANDS

Employer branding is near and dear to the hearts and minds of #teamexaqueo. Collectively, we have more than 40 years of talent acquisition and employer brand experience. And, as a team, we have had many unique opportunities to build employer brands ... as both in-house practitioners and for our clients. In that spirit, here are five articles about one of our favorite topics. Enjoy! 

1) How These 5 Companies Built Brands People Want to Work For from Inc.

Employer brand has become one of the most pressing issues for recruitment teams around the world. Here are some inspiring examples to kick-start you into action. Recruitment marketing is quickly becoming one of the hottest topics in business. And for good reason, too.

Believe it or not, 94 percent of candidates are more likely to apply for a job if that company actively manages their employer brand.

Read the full weekly update

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Candidate Personas: Hiring Through Hearts and Minds

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Candidate Personas: Hiring Through Hearts and Minds

Are your recruiters struggling to make real connections with candidates? As former recruiters, we know that requisitions run together and the hiring process can become rote. And that’s how we lose the personal connections with target candidates we so desperately need.

Here at exaqueo, we take a lot of lessons from consumer marketing; one of which is using personas to inform marketing strategies. Consumer marketers use personas to get behind the buyer: who are they, how do they feel and what spurs their actions? By using a similar approach in talent acquisition, we create candidate personas to help our clients better reach and connect with best-fit talent.

Read more about personas and how to create them

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The Employer Branding Debate: Who Owns It?

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The Employer Branding Debate: Who Owns It?

When it comes to the employer branding debate, it’s not so much about the brand itself. Perceptions and feelings people have toward a workplace exist with or without actively managing them. The debate is more around how an organization is structured to support it.

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Talent and HR News Weekly Update: Your Employer Brand

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Talent and HR News Weekly Update: Your Employer Brand

From your employer brand to employee recognition, here’s the latest talent and HR news. Enjoy!

1) 5 Ways in Which You Should Let Employees Influence Your Brand from Entrepreneur

“For employers, relinquishing control of the brand can be hard. But think of the upsides -- and they do exist. Relinquishing control of the company brand is intimidating for employers. But allowing their employees to have a say in it can be positive. Example: Recently, Starbucks changed its dress code policies, allowing employees to wear different types of hats (literally, not figuratively) and dye their hair unnatural colors. In this case, the company listened to employees and allowed them to drive the brand forward. Starbucks considered the benefits of connecting with different types of customers through employees’ colorful styles and saw the policy change as a chance to bring employees in on branding efforts…”

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Where the Heineken “Go Places” Employer Brand Campaign Went Wrong

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Where the Heineken “Go Places” Employer Brand Campaign Went Wrong

Have you seen it, Heineken’s Go Places ad and website? If you haven’t watched this latest, buzz-worthy employer branding ad, click on the embedded video below. It’s definitely worth a minute of your time. Once you’ve watched, explore the Go Places website and enter “The Interview” door. You will quickly realize why AdWeek stated this is an “HR campaign that’s as cool as any consumer ads it’s done.”

Here’s our take on this slick, sexy campaign.

Disclosure: Heineken is not our client.

The video is smart, lyrical poetry. The website is engagingly informative. You can’t help but want to spend time on the site, continue through The Interview door and discover the result of your interview. This is a prime example of just how impactful great creative can be. It creates buzz, strengthens brand awareness, and provides insight and differentiation into the employment experience. And it’s obvious a lot of time, energy, brainpower and money brought this idea to life.

But what happens when an engaged candidate clicks the green Apply To Jobs Via Career Site button? “It is a shockingly different user experience,” shares Kathleen O’Brien, lead consultant and project manager at exaqueo. “One that will likely create a high drop off rate at the part that matters most—the ATS conversion.”

Pull through a consistent experience.

According to AdWeek, there were three agencies that had a hand in the work (and clearly a budget most HR teams dream of). And while they put a great deal of thought into the user experience, they didn’t quite think about the candidate experience: what happens after their target audience clicks for jobs. It’s a great example of front-end excitement followed by unaligned copy and imagery, a typical back-end ATS experience and honestly, some candidate frustration.

We all want to wow users and attract talent, but it can’t just be the window dressing. It has to follow through. And that’s where you come in.

“While this campaign is really well done, there’s an incredible lesson to be learned,” explains Shannon Smedstad, lead consultant and newest member of the exaqueo team. “Great creative is nothing without HR strategy behind it. Nothing without thinking about how it affects your ATS, your tools, your systems, and your candidate and employee experiences.”

Campaigns must connect to strategy.

As HR and employer brand leaders, you know your workforce better than anyone else—it’s your expertise. Your people are at the heart of what you do, day in and day out. So while it’s exciting to wow the user and think big, don’t forget your roots, your people. They’re not customers. They’re candidates, they’re employees. And choosing a job is just a more impactful life experience.

Honestly, this is why exaqueo exists—to connect the wow with the people. To help illuminate your expertise. To help consumer marketers understand HR. And vice versa. As you’re planning for 2017, think about the impact you can make—and let us know how we can help you ensure the power of the creative connects purposefully to your HR strategy.

Employer branding cannot be done by an agency or marketing or communications alone.

They need you.

Watch the Heineken Go Places ad below, experience the full site and then tell us what you think in the comments.

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Susan LaMotte is the founder of exaqueo, a workforce consultancy that helps companies build cultures, employer brands and talent strategies. Contact exaqueo to learn how to better compete for talent by building honest, authentic employer brands and powerful talent attraction and retention programs.

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Talent and HR News Weekly Roundup: Employer Brand and More

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Talent and HR News Weekly Roundup: Employer Brand and More

Here’s a mix of the latest news on employer brand, culture, employee referrals and more. Enjoy! 

1) Employer Branding Best Practices for Small Businesses and Startups from 42Hire

“One of the most overlooked challenges that small businesses and startups face as they experience growth is their ability to become competitive when looking for high quality employees. Many of these small businesses and startups are competing for the same talent as much larger, more established organizations, ranging from Enterprise level companies to established mid-sized businesses and other small businesses. While it’s hard enough to find the right person to fill a role, it becomes an even more daunting task when you are a relative unknown commodity in a hyper competitive market…”

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Talent and HR News Weekly Roundup: Your Brand + Culture

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Talent and HR News Weekly Roundup: Your Brand + Culture

Company culture and employer brand are inextricably linked. A company culture is the foundation. It's what's accepted and what is not. An employer brand is the whole experience and the strengths you leverage to position your company among competitors. This week, we're sharing some pieces on both hot topics. Enjoy!

1) How Company Culture Drives Digital Transformation And Business Adaptability from Forbes

"I don’t think companies put enough stock in their cultures. Company culture is like an employee’s attitude; it will make or break you. Your company’s culture is a strong determining factor in its adaptability. We’ve established that the only constants in the future of business are change, agility, and the ability to pivot in response to market shifts—and that technology is essential to the success of a company. Your organizational attitude is marked by your business’s aptitude to change. Are you prepared for the future?"

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The Impact of Remote Work on Your Employer Brand

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The Impact of Remote Work on Your Employer Brand

This past June, FlexJobs hosted the TRaD* Works (*Telecommuting, Remote, and Distributed) forum on remote work. Major brands gathered to discuss how to maximize remote work programs, covering topics such as recruitment, management, communication tools, branding, culture, challenges/benefits and ROI. Not surprisingly, we learned that more professionals and companies utilize remote work than ever before. The newest U.S. Bureau of Labor Statistics data just reported that in 2015, 38% of workers in management, business, and finance did some or all of their work from home. And, many companies are realizing that in order to attract, engage and retain talent, most notably millennials, flexible work arrangements have to be a priority. Plus, it’s known that the more flexibility we give workers, the happier, the less stressed and more productive they will be - which will ultimately benefit the worker and company. That being said, there is a lot of pressure for companies to change their policies and keep up as fast as the rate technology is changing.

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Talent and HR News Weekly Roundup: Employer Branding + Talent Attraction

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Talent and HR News Weekly Roundup: Employer Branding + Talent Attraction

Employer branding is such an important focus area; it has the power to affect the overall market perception of your company. So what is it about your company that would attract talent? Why would people want to work for you? What makes your company stand out? At exaqueo, we understand that every company is unique, which is why we take a bespoke approach to  building honest, authentic employer brands and powerful talent attraction programs for our clients. In this week's Talent and HR News Weekly Roundup, we're featuring recent insight into just that.

1) These Are Job Seekers' Top 3 Priorities Right Now, According To LinkedIn from Fast Company

"Last year, job openings in the U.S. hit a five-year high, clocking in at over 5 million, where they remain today. That's a lot of positions that need filling, but the good news for employers is that a staggering 90% of professionals, according to new research here at LinkedIn, are open to considering them.

One reason so many people say they'd like to hear more about job opportunities is because they simply don't know enough about them already. For all the job-search resources out there, it seems people still need more—or different—information about prospective employers than they're currently getting.

That points to a pretty big disconnect in the employer brand department, but to mend it, companies need to know what job seekers actually want to learn when they’re skimming job descriptions and career sites, and weighing whether or not to apply."

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Being Named a #1 Best Place to Work: What Happens Next

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Being Named a #1 Best Place to Work: What Happens Next

Every year, the top 100 companies are honored on FORTUNE’s “100 Best Companies to Work For” list. The accolade is meant to be a measure of pride, trust and camaraderie among employees. Most of the 400+ companies applying just want to land on the list. Some HR leaders I’ve met use the assessment solely as a means to measure and improve their employee engagement. Some use the assessment to offer enough third-party data to C-level executives to incite an overall culture shiftBut it’s the top 100 we’re talking about online and in the news. These are the companies with 92-98% of employees saying “My company is a great place to work.”  In 2010 and 2011 my company, SAS, achieved the greatest feat of all: we ranked #1.  So what happens when you get there?

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How to Think Like a Marketer

It all comes down to marketing. When a political candidate is lobbying for votes, he’s campaigning. I would argue he’s marketing. When a lawyer makes it to partner, she’s no longer practicing law, she’s marketing the firm’s services to bring in new business. When a recruiter is seeking out candidates, he’s recruiting. I call that marketing. We could all use a lesson or two in marketing because it applies to a heck of a lot. Most professionals in the HR space are not trained marketers. But so much of what we do involves the core of marketing. Instead, we think marketing is all consumer facing, but it’s just as important to market a company to both candidates and employees (and even alumni!) as it is to consumers.

We’ve talked about the importance of the link between HR and marketing. To help speak the language a little better, here are some tips to help you think like a marketer when marketing your employer brand.

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Using Vacation Policy to Promote Your Culture & Brand

Your company culture and your employer brand can be pulled through to any part of your organization that touches your employees, including a vacation policy. A company’s vacation policy, and how you promote it, can say a lot about your culture and brand.  The spectrum is broad – from no vacation for the first year of employment to unlimited vacation. Some industries – such as the financial industry – require two weeks (to be taken all at once) for legal reasons. Some companies opt to make their vacation policies unique to their company. Here are a few examples of different vacation policies that connect with the culture: Netflix: Netflix’s culture of “freedom and responsibility” is pulled through to so many different parts of the employment experience. Its vacation policy is no different, allowing unlimited vacation as long as employees get their work done.

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"And the Winner Is"…One Way to Create Employer Brand Awareness

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"And the Winner Is"…One Way to Create Employer Brand Awareness

Last night millions of Americans tuned into the Oscars to find out who the most talented people are in show business. Why do these awards matter to us so much that we even broke Twitter from excessive retweeting? Awards mean credibility. It’s a way for industries to call out excellence and inform the public of the best of the best. The actors, writers, and directors who were nominated and won last night worked hard to get to that point. The exclusive club of Oscar winners practically guarantees a spot in any movie of the actor's choice. The personal brand recognition of an Oscar winner sky rockets, and the public is now more willing to spend $12 to see his/her movie. The same applies to your employer brand. As a startup or growing company, you are competing with bigger, well-known brands for talent. You are always looking for ways to show credibility early on, and one way (certainly not the only way) could be to stand out through employment-related awards.

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The Value of Culture and Employer Brand in High Turnover Industries

Over the weekend, I was explaining what I do to a few friends. In describing what we do, I emphasized the need for strong company culture, employer brand, and talent strategy because these elements of a business affect the bottom line in the long run. By not caring about these things, companies risk high turnover, among other consequences. Costing between 25% and 250% of a single employee’s annual salary, high turnover has a profound effect on the bottom line.  While explaining this to my friend, he asked, “is there ever a time when turnover is good?” I had to think about this one for a bit. According to Software Advice, new employees who replace those who left can bring new ideas; however, high turnover is traditionally thought of as a negative indicator. That said, there are some industries where turnover inevitably is, and likely always will be, high. For example, retail, food service, or customer service are all industries with high turnover. These jobs consist of a workforce that is typically compensated on an hourly basis. 

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