KNOWLEDGE SHARE

Candidate Experience

The road to a new job isn't easy. The journey can be long, complicated, and full of surprises. Organizations who take the time to understand what that journey is like for candidates can see immediate business impact. From higher offer acceptance rates to lower time to fill, investing in candidate experience is essential. Get started here.

The essential candidate experience strategy

Making the case to prioritize candidate experience in your organization? Here's why it matters:

71% of candidates will share their negative experiences with their inner circle, CandE Awards Research Report 2019

78% of candidates say the experience they receive is an indicator of how a company values its people, CareerBuilder Candidate Experience guide

50% of candidates will share positive and negative experiences online, CandE Awards Research Report 2019

49% of candidates will turn down an offer due to a bad experience, PwC Future of Recruiting 2019

For consumer-focused organizations, potential candidates are also current or potential customers and their experiences can have an effect on revenue streams

100% of candidates are also potential customers, especially for consumer-based employers, Talent Board 

Building Your Strategy

Every organization should have a true understand of the candidate experience journey from the candidate's perspective, and a strategic plan to bring the best experience to life.

For more information on the model and how to use it:

  • Download the white paper for an in-depth look at building your strategy
  • Present the Candidate Experience Model to your colleagues

Getting Started 

New to candidate experience in your organization? Start here:


Expand Your Thinking 

Ready to take your strategy to the next level? These resources can help:

Strategize With Others

Need to connect with like-minded peers? Join them at upcoming events:

CnX Quotable:

"Listen to your audience. Stop reading articles about millennials and go talk to the real ones you are trying to hire! Ask questions. Study them. Get that data first. Don’t do anything before you do. Once you have done that listening, then you can start to assess the needs of different stakeholders – candidates, hiring managers, recruiters, other members of the talent acquisition team, business leaders – to see what changes might need to be made to your recruiting process."

- Gerry Crispin, Co-Founder, Talent Board and The Candidate Experience Awards

"100% of candidates are also potential customers, especially for consumer-based employers."
Talent Board 
71% of candidates will share their negative experiences with their inner circle.
CandE Awards Research Report 2019
49% of candidates will turn down an offer due to a bad experience
PwC Future of Recruiting 2019
78% of candidates say the experience they receive is an indicator of how a company values its people
CareerBuilder Candidate Experience guide

Need a better candidate experience?