Talent and HR News Weekly Update: Candidate Experience

Recently, I had the opportunity to join a conversation between several employer brand leaders and Kevin W. Grossman of the Talent Board and Candidate Experience Awards (CandEs). The topic? Candidate experience research and best practices.

In the spirit of continuing the conversation, this week’s update will help you rethink or redefine how your organization approaches the candidate experience. Enjoy!

1) What Can a Cup of Coffee Tell You About Your Candidate Experience? from Ph Attraction

Picture the scene: you stroll into a cozy coffee shop. Dark, nutty flavors drift through the air. All around, a pleasant aroma permeates the senses. You join a short queue near the till and an employee hands you a cup of coffee and a pen. “Hello, sir. What can YOU do for us today?”

Imagine having to justify yourself, or prove your worth, just to buy a drink. Ridiculous, right? What if you were made to wait thirty minutes or you were asked to re-order a few times before you got your drink. That kind of customer service is unimaginable, unacceptable and quite unbelievable.

If your business treated customers like this it would be enough to make you cringe. Why, then, do some brands tolerate this level of service towards their candidates, many of whom are often existing customers too!

2) Talent Board Reveals Winners of 2016 North American Candidate Experience Awards from Yahoo!

The Talent Board, a non-profit organization focused on the promotion and benchmark research of a quality candidate experience, today announced the 50 winners of the 2016 North American Candidate Experience (CandE) Awards. These 50 winners were found to provide their job candidates with an exemplary candidate experience as defined by the candidates themselves.

"Since 2011, Talent Board has sought to evaluate and honor the companies representing excellence in candidate experience, and each year we are extremely encouraged by the tremendous progress companies have made in creating a positive, transparent and insightful process," said Elaine Orler, co-founder and chairman of Talent Board and CEO of Talent Function. "The 50 organizations designated as 2016 Candidate Experience Award winners are leaders in engaging their candidates from the first interaction through onboarding. We applaud these companies for setting an example for their peers and more importantly, valuing their candidates as humans and recognizing that their experience matters."


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Shannon Smedstad (@shannonsmedstad) is a Lead Consultant & Project Manager for exaqueo, a workforce consultancy that helps organizations build their cultures, employer brands and talent strategies. Contact exaqueo to learn more about our employer brand innovation, workforce research and recruiting strategy offerings.

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